ABOUT US
From our origins in New York City to our global presence, our success is built on an unwavering commitment to quality, a team of time tested professionals, and a deep understanding of mission-critical operations.
Trust Through Service: Maintech’s Guiding Principles
Maintech is a company which has grown consistently and homogeneously for 50+ years, primarily through organic expansion. That means Maintech’s values, systems and governance have remained consistent over the decades. As an organization with its origins in the publicly regulated telephony sector, to supporting some of the world’s largest financial institutions, Maintech has built its success on a clear commitment to service excellence.
Since its founding in 1973, these strategic principles have shaped Maintech’s business model:
Services Focus
Maintech is exclusively an IT Infrastructure Services company.
Resource focus
Maintech will concentrate its valuable resources, both intellectual and material, to drive its success as an IT Infrastructure Services specialist.
Market Focus
Maintech will target global commercial hubs across IT performance-oriented industries such as Financial Services, Manufacturing, Insurance, Pharmaceuticals, etc.
Brand Focus
Maintech will preserve and promote its brand identity by consistently meeting the services requirements and expectations of clients with the most stringent IT Infrastructure SLA standards.
Trust Focus
Maintech will preserve, at all costs, the bond of trust in the vendor/client relationship. Trust and transparency are the hallmarks of a successful service company. The vendor/client trust bond empowers the service contract.
People Focus
Maintech will employ best-of-breed, dedicated technology professionals. In a business built on trust and reputation, they are the pulse of Maintech who embody our commitment to service excellence every day.
Trust Through Service: Maintech’s Guiding Principles
Maintech is a company which has grown consistently and homogeneously for 50+ years, primarily through organic expansion. That means Maintech’s values, systems and governance have remained consistent over the decades. As an organization with its origins in the publicly regulated telephony sector, to supporting some of the world’s largest financial institutions, Maintech has built its success on a clear commitment to service excellence.
Since its founding in 1973, these strategic principles have shaped Maintech’s business model:
Services Focus
Maintech is exclusively an IT Infrastructure Services company.
Resource focus
Maintech will concentrate its valuable resources, both intellectual and material, to drive its success as an IT Infrastructure Services specialist.
Market Focus
Maintech will target global commercial hubs across IT performance-oriented industries such as Financial Services, Manufacturing, Insurance, Pharmaceuticals, etc.
Brand Focus
Maintech will preserve and promote its brand identity by consistently meeting the services requirements and expectations of clients with the most stringent IT Infrastructure SLA standards.
Trust Focus
Maintech will preserve, at all costs, the bond of trust in the vendor/client relationship. Trust and transparency are the hallmarks of a successful service company. The vendor/client trust bond empowers the service contract.
People Focus
Maintech will employ best-of-breed, dedicated technology professionals. In a business built on trust and reputation, they are the pulse of Maintech who embody our commitment to service excellence every day.
Looking ahead, as Maintech continues to evolve and grow, these principles remain at its core. From traditional data centers to modern cloud environments, Maintech stands ready to meet new challenges while maintaining the high standards that have defined it for five decades.
Maintech’s principle remains unchanged: never compromise your reputation.
Our Leadership
Maintech’s leadership team brings together decades of hands-on IT services experience with deep industry expertise. From military service backgrounds to pioneering roles in enterprise technology, our executives have shaped both Maintech’s success and the broader IT services industry. Together, they drive our commitment to service excellence while maintaining the core values that have defined us for over 50 years.
Frank D'Alessio
President
With Maintech since its founding in 1973, Frank has guided the company’s evolution from mainframe support to becoming a global IT services leader. Starting his career at RCA in 1967, he was part of Maintech’s founding technology team and has served as President since 1999. A past Chairman of the Service Industry Association, Frank continues to drive Maintech’s strategic direction and market positioning.
Bill D'Alessio
EVP, Global Operations
Joining Maintech in 1992 after serving in the US Navy’s Avionics Technology division, Bill has been instrumental in Maintech’s global expansion, particularly in the Banking, Financial Services, and Insurance (BFSI) sector. Bill oversees all aspects of Maintech’s global service delivery operations and plays a key role in developing the eMaintech platform.
John Esposito
SVP, Sales
Starting as Marketing Administrator in 1993, John has driven Maintech’s growth through various leadership roles. After earning six consecutive Sales Achievement Awards, he expanded Maintech’s portfolio to include Managed Services and NOC Monitoring. As SVP of Sales, he focuses on expanding Maintech’s international presence while reinforcing its position as a world-class IT Service Organization.
Kirk Panitz
Director, Managed Services
A former US Navy Deep Sea Diver, Kirk joined Maintech in 2007 and has advanced through technical roles in service desk support and server administration. He now leads Maintech’s Managed Services division, developing modern, cloud-first enterprise solutions for the SMB market while fostering collaboration between Enterprise and Managed Services teams.
Kim Burke
VP, Human Resources
Kim is a seasoned HR leader with over 20 years of experience. She specializes in talent management, organizational design, employee relations, and leadership development. Previously, she led HR at Unilever Research.
At Maintech, Kim focuses on aligning HR strategies with business goals, fostering strong employee relationships, and driving positive business outcomes.
Anthony Chirico
VP, Field Operations
Anthony began his career with Maintech in 1987. Over his career at Maintech, Anthony has major client projects and challenges, utilizing his certifications in Engineering Management and Financial Analytics.
Anthony is responsible for all aspects of Field Service delivery including Contract and Budget Governance, Delivery Management and Customer Satisfaction.
Clement Yeo
Regional Director, APAC Operations
Craig Longcroft
Regional Director – EMEA Operations
Craig manages Managed Service and Field Operations teams across EMEA, overseeing executive client relationships and service quality. He brings 25 years of IT infrastructure experience, delivering enterprise account and service management for blue-chip global clients across various sectors, specializing in global banking. Earlier in his career, Craig completed an apprenticeship at British Aerospace Guided Weapons Division and ran his own electronics subcontracting business.
Roberto C. Osma
Director, Global Operations
Roberto has been with Maintech since starting his IT career as a System Administrator for parent company Volt Information Sciences. He transitioned to Maintech as an Enterprise Server Engineer, specializing in the BFSI sector. Instrumental in launching Maintech’s European and Asian operations, he now leads the Global Projects Team, encompassing End-User, International Field, and Enterprise On-site Services. Roberto also manages Maintech’s largest global BFSI account, driving its commercial success.
Rick Andreatta
VP, Hyperscale Services
Dominick Lombardo
Director, Logistics
Dominick joined Maintech in 1995 as a Logistics Warehouse associate, quickly advancing to his current role as Director. He has been instrumental in expanding Maintech’s global reach, developing and maintaining relationships with UPS Supply Chain and logistics partners in over 30 countries. Dominick oversees Maintech’s global supply chain and logistics operations, including transportation, import/export, and inventory management.
Sonoko Fagans
VP, Sales Support
Sonoko joined Maintech after working in the non-profit and defense contracting sectors, bringing expertise in government contracting, DoD security clearances, FAR requirements, and multimillion-dollar proposal responses. Holding an ABA-accredited Post-Baccalaureate Paralegal Certificate and a Master of Arts in Corporate Communications, she works with Maintech’s General Counsel on contract analysis and negotiation. Sonoko manages Maintech’s Sales Support and Insurance teams, facilitating communication between Account Executives, Management, and Operations to address customer contractual inquiries.
Interested in Learning More?
Together, we'll explore the services and solutions that are critical to your business's longevity.
Call your regional office:
+1 (800) 426-8324
+1 (800) 426-8324
+44 (0) 7799 747974 (London Office)
+65 6862 5225 (APAC Office)
Email your regional contact:
contact@maintech.com
contact@maintech.com
clongcroft@maintech.com (London Office)
cyeo@maintech.com (APAC Office)
Our global offices:
Headquarters:
14 Commerce Dr, Cranford NJ, 07016
Headquarters:
14 Commerce Dr, Cranford NJ, 07016
EMEA:
16 St Johns Lane, Farringdon, London, UK EC1M 4BS
APAC:
12 Woodlands Square #02-75 Woods Square Tower 1, Singapore 737715
